Descrição da Função

Career Opportunity French - Speaking Technical Support Specialist
Location Lisbon (Hybrid or Full Remote)
Working Hours Rotating shifts between 700 AM and 900 PM, Monday through Sunday (up to 2 working weekends per month).
Start Date October 23, 2026

Your Responsibilities

Handle inbound phone calls, chats, and emails from French-speaking and
English-speaking customers.
Provide technical support (troubleshooting) diagnose issues, resolve problems,
and assist users.
Deliver high-quality customer service focused on satisfaction and quick resolution.
Identify customer needs, propose appropriate solutions, and ensure an excellent customer experience.
Contribute to the projects quality, satisfaction, and performance targets.

Profile Requirements

Native or bilingual French (C2 level mandatory).
Good command of English (minimum B2).
Comfortable working in a contact-center environment with high call volumes.
Previous experience in technical support, user assistance, troubleshooting, or
customer service is a plus.
Empathy, strong communication skills, stress management, and a
customer-oriented mindset.
Confident using digital tools and able to follow procedures.

Salary Package & Working Conditions

Base salary
Language bonus (French/English)
Performance bonus
Meal allowance
Flex-benefits
Attendance bonus
Paid training
Full IT equipment provided
Health Insurance Multicare health insurance from the very first day
Remote Work Outside Portugal After 6 months of employment, up to 3 months of remote work from any EU country

If you're looking for a new challenge in an international environment, this opportunity is for you, apply now!